Shipping Policy
Last updated: April 2025
Please note: Sivya is a product showcase platform. Shipping, delivery, and logistics are managed entirely by Shopee or Lazada and their respective courier partners. The information below is provided as general guidance based on typical marketplace shipping practices in Bali, Indonesia.
All shipping is governed by the terms of the marketplace platform through which you make your purchase. This policy is provided in alignment with Government Regulation No. 80 of 2019 on Electronic Commerce and Indonesian consumer protection standards.
1. Delivery Coverage
Sivya's products are currently available for delivery across Bali, Indonesia. Coverage to other regions of Indonesia may be available depending on the seller's settings on Shopee or Lazada. Please check the product listing on the respective marketplace for exact delivery coverage before purchasing.
2. Estimated Delivery Times
Estimated delivery times within Bali based on standard marketplace logistics:
| Area | Estimated Delivery | Notes |
|---|---|---|
| Denpasar & Kuta | 1–2 business days | Same-day available on Shopee in select areas |
| Seminyak & Canggu | 1–3 business days | Standard delivery |
| Ubud & Central Bali | 2–3 business days | Standard delivery |
| North & East Bali | 2–4 business days | May vary by courier availability |
| Other Indonesian islands | 3–7 business days | Subject to marketplace seller settings |
These are estimates only. Actual delivery times may vary due to courier availability, weather conditions, public holidays, or high-volume periods.
3. Shipping Costs
Shipping costs are determined by the marketplace platform and vary based on:
- Your delivery address and distance from the seller
- The weight and dimensions of the product
- Your chosen shipping speed (standard, express, same-day)
- Any active free shipping promotions on the platform
Exact shipping costs will be displayed at checkout on Shopee or Lazada before you confirm your order.
4. Grocery & Perishable Items
For grocery products such as Matcha Powder, Coffee Powder, Cocoa Powder, and Taro Powder, please note:
- Select same-day or express shipping where available for perishable items
- Ensure someone is available to receive the delivery to prevent spoilage
- If a grocery item arrives damaged or spoiled, contact the marketplace platform immediately with photographic evidence
5. Order Tracking
Once your order is placed on Shopee or Lazada, you can track your delivery through:
- The Shopee or Lazada app under "My Orders"
- The courier's own tracking system using the waybill number provided
- Common couriers include JNE, J&T Express, SiCepat, Anteraja, and GoSend
6. Failed Deliveries
If a delivery attempt fails, the courier will typically:
- Leave a delivery notice and attempt redelivery
- Hold the package at a nearby courier depot for a limited period
- Return the package to the seller if unclaimed
In the event of a failed delivery, contact the marketplace platform's customer service promptly.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, you are entitled to file a complaint through the marketplace platform under their buyer protection scheme. Sivya is not liable for shipping losses or damage as logistics are managed entirely by the marketplace and its courier partners.
8. Public Holidays & High-Volume Periods
Delivery times may be extended during Indonesian public holidays including:
- Lebaran / Eid al-Fitr
- Nyepi (Balinese Day of Silence) — no deliveries on this day across Bali
- Christmas and New Year period
- Galungan and Kuningan (major Balinese Hindu holidays)
9. Contact
For shipping enquiries specific to your order, contact Shopee or Lazada directly. For general product questions reach us at hello@sivya.com.
Your privacy matters to us. We collect only what we need and never misuse it. Questions? hello@sivya.com