Privacy Policy

Last updated: April 2025

Sivya is committed to protecting your personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and the Electronic Information and Transactions Law (UU ITE) No. 1 of 2024. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.

1. Data Controller

Sivya acts as the data controller for personal data collected through this website. For any data-related enquiries, contact us at hello@sivya.com.

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number (if you contact us directly)
• Usage data — pages visited, time spent, browser type, device type, and IP address
• Communication data — messages or enquiries you send us via email or contact forms

We do not collect payment information. All payment data is handled exclusively by Shopee or Lazada on their own platforms.

3. How We Use Your Data

Your personal data is used solely for the following purposes:

• To respond to your enquiries and provide customer support
• To improve our website's performance and user experience
• To analyse website traffic and usage patterns (anonymised where possible)
• To comply with applicable Indonesian laws and regulations

We do not use your data for automated decision-making or profiling, and we do not sell your personal data to third parties.

4. Legal Basis for Processing

Under the PDP Law (UU No. 27/2022), we process your personal data on the following legal bases:

• Consent — where you have provided explicit consent (e.g. contact forms)
• Legitimate interest — for website analytics and service improvement
• Legal obligation — where required to comply with Indonesian law

5. Data Storage & Security

Your personal data is stored securely and protected against unauthorised access, alteration, disclosure, or destruction. We implement appropriate technical and organisational measures consistent with Government Regulation No. 71 of 2019 on Electronic Systems and Transactions.

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by Indonesian law.

6. Sharing of Data

We do not sell, trade, or rent your personal data. We may share data only in the following limited circumstances:

• With service providers who assist in operating our website, under strict confidentiality obligations
• When required by law, court order, or government authority in Indonesia
• To protect the rights, property, or safety of Sivya or others

7. Third-Party Platforms

This website contains links to Shopee and Lazada. When you click these links and interact with those platforms, their own privacy policies apply. Sivya has no control over and takes no responsibility for data collected by Shopee or Lazada.

8. Your Rights Under the PDP Law

As a data subject under Indonesian law, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request correction of inaccurate or incomplete data
• Right to deletion — request deletion of your personal data, subject to legal obligations
• Right to withdraw consent — withdraw consent at any time where processing is based on consent
• Right to object — object to certain types of processing

To exercise any of these rights, contact us at hello@sivya.com. We will respond within a reasonable timeframe consistent with Indonesian law.

9. Cookies

Our website may use basic session cookies to maintain website functionality. We do not use tracking cookies or third-party advertising cookies. You may disable cookies through your browser settings, though this may affect some website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related concerns or to exercise your data rights, please contact: hello@sivya.com

Your privacy matters to us. We collect only what we need and never misuse it. Questions? hello@sivya.com